Last updated: September 15, 2026
Rawat Medical Center (“we,” “us,” “our,” or “the Clinic”), located near Islamabad Hotel, Bhangreel Road, T-Chowk, Rawat, Islamabad, Pakistan, operates the website rawatmedicalcenter.com (the “Site”). This Privacy Policy explains what information we collect when you visit our Site or contact us, how we use it, and the choices you have.
By using this Site, calling us, or messaging us on WhatsApp, you agree to the practices described in this Privacy Policy.
1. Information We Collect
a) Information you give us directly
When you use the “Request an appointment” form on our Site, we may collect:
- Your name
- Phone number
- Department you wish to consult
- Preferred doctor (if any)
- Preferred date and time
- Reason for visit (if provided)
This form is designed to open WhatsApp with your details pre-filled so you can send them to our reception team directly. We do not store this form data on our website’s server — it is sent to us only when you choose to send the WhatsApp message yourself.
If you call us or message us on WhatsApp directly, we receive whatever information you choose to share (such as your phone number, name, and the details of your query or appointment request).
b) Information collected automatically
Like most websites, our Site may automatically collect certain technical information when you visit, such as:
- Your IP address
- Browser type and device information
- Pages visited and time spent on the Site
- Referring website (if any)
This information is generally collected through standard web server logs and, if used, cookies (see Section 4).
2. How We Use Your Information
We use the information we collect to:
- Respond to your appointment requests and inquiries
- Contact you to confirm, reschedule, or discuss your appointment
- Improve our Site, services, and patient experience
- Maintain internal records for reception and scheduling purposes
- Comply with legal or regulatory requirements, where applicable
We do not use your information for unrelated marketing without your consent, and we do not sell your personal information to third parties.
3. Health-Related Information
As a medical facility, some information you share with us — such as the reason for your visit or department requested — may relate to your health. We treat this information with the same care and confidentiality expected of any healthcare provider, and it is used only to assist in scheduling and providing your consultation. Detailed medical records and consultation notes are maintained separately by our clinical staff under standard patient confidentiality practices, not through this website.
4. Cookies and Similar Technologies
Our Site may use cookies or similar technologies (commonly used by WordPress-based websites and embedded services like Google Maps) to:
- Remember basic site preferences
- Understand how visitors use the Site
- Allow embedded content (such as the map on our “Find Us” section) to function correctly
You can disable cookies through your browser settings; however, some parts of the Site (such as the embedded map) may not work as intended if you do so.
5. Third-Party Services
Our Site uses or links to the following third-party services, each of which has its own privacy practices:
- WhatsApp (Meta Platforms, Inc.): When you use our appointment form or “WhatsApp us” buttons, your message is sent and processed through WhatsApp, subject to WhatsApp’s own Privacy Policy.
- Google Maps: Our “Find Us” section embeds a Google Map to help you locate our clinic. Google may collect data as described in Google’s Privacy Policy when you interact with the map.
- Phone/Call links: Clicking our phone number initiates a standard call through your device’s phone app; this is handled by your mobile network operator.
We are not responsible for the privacy practices of these third-party services. We encourage you to review their respective privacy policies.
6. Data Sharing
We do not sell, rent, or trade your personal information. We may share information only:
- With our own reception/administrative staff, for the purpose of managing your appointment
- With doctors involved in your consultation, as necessary for your care
- If required by law, court order, or government regulation
- To protect the rights, safety, or property of the Clinic, our patients, or others
7. Data Retention
We retain appointment-related information for as long as necessary to provide our services and maintain reasonable clinic records, after which it may be securely disposed of. Since appointment requests are sent via WhatsApp rather than stored on our website, retention of that specific data is governed by your own WhatsApp account and our internal reception practices.
8. Data Security
We take reasonable measures to protect the information shared with us, including securing our Site and limiting access to patient-related information to authorized clinic staff. However, no method of transmission over the internet or mobile networks is 100% secure, and we cannot guarantee absolute security.
9. Your Rights
You may:
- Ask us what information we hold about you related to your appointment requests
- Ask us to correct inaccurate information
- Ask us to delete information we hold about you, where reasonably possible and not required to be retained by law
To exercise any of these rights, please contact us using the details in Section 12.
10. Children’s Privacy
Our Site and services are intended for use by adults booking appointments for themselves or their family members, including children. We do not knowingly collect personal information directly from children through the Site without a parent or guardian’s involvement.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The “Last updated” date at the top of this page will indicate when the latest changes were made. We encourage you to review this page periodically.
12. Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please contact us:
Rawat Medical Center
Near Islamabad Hotel, Bhangreel Road, T-Chowk, Rawat, Islamabad, Pakistan
Phone / WhatsApp: 0346-6804171